Website Privacy Policy
This Privacy Policy applies to all personal information collected by MOBILE COMMUNICATIONS QUEENSLAND (we, us or our) via the website located at www.mobilecomms.com.au (Website).
1. What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: email address, name, phone number, IP address, browser type, location data
2. Types of information
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
We do not actively collect Sensitive Information via the Website. If such information is provided, we will handle it in accordance with the Privacy Act.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
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for a secondary purpose that is directly related to the primary purpose; and
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with your consent or where required or authorised by law.
- for the primary purpose for which it was obtained;
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for a secondary purpose that is directly related to the primary purpose; and
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with your consent or where required or authorised by law.
3. How we collect your Personal Information
- We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
- We may use cookies and similar technologies to improve your experience on the Website and for analytics purposes. These cookies do not typically identify you personally but may link back to personal information you have previously provided.
- We generally do not collect Sensitive Information. If we do, we will obtain your explicit consent or ensure it's permitted by law.
- Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party. In cases like this, we will take steps to make you aware of the information that was provided by a third party.
- We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
- We may use cookies and similar technologies to improve your experience on the Website and for analytics purposes. These cookies do not typically identify you personally but may link back to personal information you have previously provided.
- We generally do not collect Sensitive Information. If we do, we will obtain your explicit consent or ensure it's permitted by law.
- Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party. In cases like this, we will take steps to make you aware of the information that was provided by a third party.
4. Purpose of collection
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We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
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We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
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By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. If you have provided your contact details, we may send you marketing communications that we believe are relevant and of interest. All such communications will include an option to unsubscribe.
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We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
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We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
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By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. If you have provided your contact details, we may send you marketing communications that we believe are relevant and of interest. All such communications will include an option to unsubscribe.
5. Security, Access and correction
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We store Personal Information in secure systems and restrict access to authorised personnel only. We destroy or de-identify information when it is no longer needed, unless legally required to retain it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
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The Australian Privacy Principles:
- permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
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Where you would like to obtain such access, please contact us in writing using the contact details set out at the bottom of this privacy policy.
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We store Personal Information in secure systems and restrict access to authorised personnel only. We destroy or de-identify information when it is no longer needed, unless legally required to retain it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
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The Australian Privacy Principles:
- permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
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Where you would like to obtain such access, please contact us in writing using the contact details set out at the bottom of this privacy policy.
6. Complaint procedure
If you have any concerns or complaints regarding the way we handle your personal information, please contact us using the details provided at the end of this Privacy Policy.
All complaints will be reviewed by our Managing Director, Robbie Huxley. We may contact you to request additional information to better understand your concerns. If we determine that your complaint is justified, we will work with you to resolve the issue and take appropriate corrective action.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Overseas transfer
At present, we do not disclose Personal Information to overseas recipients in the ordinary course of business.
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
8. How to contact us about privacy
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a complaint about how we have handled your personal information, please contact us at:
Managing Director
Robbie Huxley
Mobile Communications Queensland
Email: robbieh@mcq.com.au
Phone: +61 7 3373 2345
Mail: Unit 1, 53 Boyland Avenue, Coopers Plains QLD 4108
We take privacy seriously and will respond to your enquiry promptly.