Terms and Conditions
These Terms and Conditions apply to all sales of goods, services, or a combination of both by Mobile Communications (Qld) Pty Ltd ("we", "our", "us"). By purchasing from us, you ("you", "your", "the customer") agree to the following:
1. Product and Service Description
1.1 We aim to be clear and accurate in describing the goods and services we sell.
1.2 Our goods include (but are not limited to) mobile communications equipment and accessories.
1.3 Our services include design, installation, configuration, commissioning, maintenance, and related technical support.
1.4 If any information is unclear, please ask us before purchasing.
2. Pricing
2.1 All prices are listed in Australian dollars (AUD) and include GST unless otherwise stated.
2.2 Prices may change without notice but confirmed quotes and accepted orders will be honoured.
2.3 We accept payment by EFT, credit card, debit card, or other approved methods.
2.4 If payment is late, we may charge interest at 7% per year and/or suspend further supply until the account is brought up to date.
3. Quotation Conditions:
3.1 Validity: Prices are valid for 30 days from the date of quotation unless otherwise stated.
3.2 Currency & Taxes: All prices are in AUD and include GST unless otherwise indicated.
3.3 Freight and Insurance: Freight and/or transit insurance is not included unless specifically stated in this quotation.
3.4 Lead Times: Delivery times are estimates only and subject to stock availability at the time of order placement.
3.5 Acceptance: A purchase order for account customers or upfront payment is required to proceed.
3.6 Variations: Any changes to specifications, quantities, or scope may result in price or delivery adjustments.
3.7 Warranty: see section 6.
3.8 Return Policy: Product return authorisation is required; return conditions and restocking fees apply.
3.9 Errors & Omissions: Mobile Communications reserves the right to correct typographical or clerical errors in pricing or descriptions.
4. Payment Terms
4.1 For online sales, payment is due at the time of purchase.
4.2 For goods or services supplied on account, payment is due 14 days from invoice date, unless otherwise agreed in writing.
4.3 Failure to pay by the due date may result in recovery action and you will be liable for reasonable recovery costs.
5. Returns, Refunds and Consumer Guarantees
5.1 Your rights under the Australian Consumer Law (ACL) apply to all our goods and services. Nothing in these terms excludes or limits those rights.
5.2 If a product or service is faulty, not as described, or does not meet consumer guarantees, you are entitled to a repair, replacement, or refund in line with the ACL.
5.3 We only accept returns where agreed in writing, unless required otherwise by law and a restocking fee will apply.
5.4 To request a return or warranty claim, please contact us at accounts@mcq.com.au.
5.5 Return of Goods:
a. Will incur up to a 20% restocking fee.
b. Must be made within 7 days of this invoice.
c. Must have return authorisation approval.
d. Must be unused and in original packaging.
e. Freight costs will not be credited.
6. Warranties and Disclaimers
6.1 In addition to your statutory rights, we may offer voluntary manufacturer or supplier warranties.
6.2 These will be specified in writing by the manufacturer if they apply.
6.3 We are not responsible for misuse, unauthorised repairs, or damage caused by third-party equipment or software.
6.4 Except as required by law, we exclude all other warranties, representations, or guarantees, whether express or implied.
7. Delivery and Risk
7.1 Delivery times are estimates only; we are not liable for delays outside our reasonable control.
7.2 Risk in the goods passes to you when they are delivered to your nominated address (or collected in-store).
7.3 Ownership of goods remains with us until full payment has been received.
8. Limitation of Liability
8.1 To the maximum extent permitted by law, our liability for any claim is limited to (at our choice):
- resupplying the goods or services, or
- paying the cost of having them resupplied.
8.2 We do not accept liability for indirect or consequential losses (e.g., loss of profit, data, or business opportunity), except where required by the ACL.
9. Complaints and Disputes
9.1 If you have a complaint, please contact us promptly so we can resolve it. (accounts@mcq.com.au)
9.2 We will acknowledge your complaint within 5 business days and work with you to find a solution.
9.3 If a dispute cannot be resolved internally, either party may seek external dispute resolution or take legal action.
10. Intellectual Property
10.1 All intellectual property, including designs, software, documentation, and technical information we provide, remains our property (or our licensors’ property).
10.2 You are granted a limited right to use such materials solely for the purpose of operating or maintaining the goods or services supplied.
11. Governing Law
11.1 These Terms and Conditions are governed by the laws of Queensland, Australia.
11.2 Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
12. Contact Us
If you have questions about these Terms and Conditions, please contact:
Mobile Communications (QLD) Pty Ltd
ABN: 45 010 751 443
Mail: P.O. Box 675, Archerfield, Qld 4108
Phone: +61 7 3373 2345
Email: accounts@mcq.com.au